Shipping and Delivery Policy
Prices and delivery costs
Prices are inclusive of VAT (all taxes included) in Swiss francs, VAT included. To the prices indicated are added the delivery costs appearing in the “basket” section of the order form.
The order is sent to the delivery address indicated by the customer during the ordering process.
Except for special conditions (public holidays, Sundays) specified at the time of order confirmation, the shipping time is 3 to 5 working days.
The order is shipped to the delivery address that the customer indicated during the ordering process. SONLIFE cannot be held responsible for any errors in entering the delivery address on the part of the customer and the consequences in terms of delay or delivery error. In this context, all actual costs incurred for reshipment will be the responsibility of the customer.
SONJI cannot be held responsible for non-execution of the delivery time in the event of strikes, postal service problems or delays in the distribution of postal services.
In the event of a delivery delay of more than three days from the date we indicate to customers in the shipping email, we suggest checking the package tracking and then, if necessary, that the customer notifies us this delay by contacting us by email at the following address: firstname.lastname@example.org
We will then contact the Post Office, our carrier or delivery person in order to open an investigation.
An investigation at the Post Office can last up to 21 working days maximum from the date it is opened.
If during this period the order is found, it will be sent immediately to the customer's home. If, on the other hand, the order is not found at the end of the 21 working day investigation period, the Post Office considers the package as lost. Only at the end of this period can we return a replacement product to the customer, at our expense.
If the product(s) ordered are no longer available at this time, we will reimburse the customer for the amount of the products concerned lost during transport.
Any anomaly concerning delivery (expired expiry date, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. .
In the case of a shipment made by the Post Office, if the package arrives open or damaged (in particular with the presence of the yellow “La Poste” tape) it is essential that the customer has it established by the postman or the Post office from which he depends on a “report” so that SONLIFE can open an investigation and a compensation procedure.