Shipping, Delivery and Return Policy
Price and delivery charges
Prices are inclusive of all taxes and are in Swiss francs. Delivery charges, which are added to the prices shown, will be calculated in the "shopping cart" section of the order form.
Delivery
The order is sent to the delivery address provided by the customer during the ordering process.
Unless otherwise specified (public holidays, Sundays) at the time of order confirmation, the shipping time is 3 to 5 working days.
The order is shipped to the delivery address provided by the customer during the ordering process. SONLIFE cannot be held responsible for any errors made by the customer when entering the delivery address, nor for any resulting delays or delivery errors. In such cases, all actual costs incurred for reshipment will be borne by the customer.
SONLIFE cannot be held responsible for failure to meet delivery deadlines in the event of strikes, problems with postal services or delays in postal distribution.
If your delivery is delayed by more than three days from the date indicated in your shipping confirmation email, we suggest you check your package tracking and, if necessary, notify us of the delay by contacting us at contact@sonlife.ch
We will then contact the Post Office, our carrier or delivery person in order to open an investigation.
A postal investigation can take up to 21 working days from the date it is opened.
If the order is found during this period, it will be immediately delivered to the customer's address. However, if the order is not found after the 21-business-day investigation period, the postal service will consider the package lost. Only after this period will we be able to send the customer a replacement product at our expense.
If the ordered product(s) are no longer available at that time, we will refund the customer the amount for the product(s) lost during transport.
Any anomaly concerning the delivery (expiry date, missing product compared to the delivery note, damaged package, broken products…) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.
In the case of a shipment made by the Post Office, if the package arrives open or damaged (especially with the presence of the yellow "La Poste" tape), it is essential that the customer have a "report" drawn up by the postman or the Post Office to which they are attached so that SONLIFE can open an investigation and a compensation procedure.
💸 Money-back guarantee – 14 days
At Sonlife, we believe in the quality of our drinks. If you are not satisfied, take advantage of our 14-day money-back guarantee.
✔️ A maximum of 1 bottle can be opened for testing
✔️ The other bottles must remain closed and in good condition
✔️ Return shipping costs are the responsibility of the customer
✔️ Goods inspection upon receipt
✔️ Refund within 15 days of validation
✔️ Only one return/refund accepted per customer