Prices and delivery costs
Prices are inclusive of VAT (all taxes included) in Swiss francs, VAT included. To the prices indicated are added the delivery costs appearing in the “basket” section of the order form.
The order is sent to the delivery address indicated by the customer during the ordering process.
Except for special conditions (holidays, Sundays) specified at the time of the order confirmation, the shipping time is 3 to 5 working days.
The order is shipped to the delivery address that the customer indicated during the ordering process. SONLIFE cannot be held responsible for any errors in entering the delivery address, on the part of the customer and the consequences in terms of delay or error in delivery. In this context, all actual costs incurred for reshipment will be borne by the customer.
SONJI can not be held responsible for the non-execution of the delivery time in the event of strikes, problem of the postal services or delay in the distribution of the postal services.
In the event of a delay in delivery of more than three days compared to the date that we indicate to the customers in the e-mail of dispatch, we suggest to check the parcel tracking, then if necessary, that the customer informs us this delay by contacting us by email at the following address: firstname.lastname@example.org
We will then contact the Post Office, our carrier or deliverer to open an investigation.
An investigation at La Poste can last up to a maximum of 21 working days from the date of its opening.
If during this period the order is found, it will be sent immediately to the customer's home. If, on the other hand, the order is not found at the end of the period of 21 working days of investigation, the Post Office considers the parcel as lost. It is only at the end of this period that we can send the customer a replacement product, at our expense.
If the product(s) ordered are no longer available at this time, we will reimburse the customer for the amount of the products concerned lost during transport.
Any anomaly concerning the delivery (expiration date expired, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. .
In the case of a shipment made by the Post Office, if the package arrives open or damaged (in particular with the presence of the yellow "La Poste" tape) it is essential that the customer has it established by the postman or the post office from which he depends on a "statement" so that SONLIFE can open an investigation and a compensation procedure.