Terms of service
Products
The SONLIFE products sold are described on the www.sonlife.ch website at the time of sale. The characteristics of these products, the illustrative images and the photos are shown for information purposes only.
Order process and conclusion of the contract
1- The customer can select items from the SONLIFE product range on the website (www.sonlife.ch) and put them together in a "basket" by clicking on the "add to basket" button.
2- By clicking on the "order and confirm my order" button, the customer undertakes to purchase the items in the basket and agrees to these GTC. Refusal of a parcel is not a right of withdrawal; any order refused without justification on the part of the customer will be invoiced.
3- The order confirmation sent immediately after the order has been placed by means of an automatic e-mail proves that the customer's order (purchase confirmation) has been received.
4- If an item ordered is not available, SONLIFE reserves the right to modify the order with the customer's agreement. The customer will be informed by telephone or e-mail. In this case, any amounts already paid for the items ordered may be refunded to the customer.
Conclusion of the sale, payment, confidentiality
The photos in our online product catalogue are not contractual. By clicking on "Confirm my order" you give your consent to order the items selected in your basket. The sales contract comes into force on receipt of the e-mail confirming your order.
SONLIFE does not have access to confidential information relating to the means of payment. The information entered is encrypted on the platforms (PayPal & Stripe, Binance Pay or Coinbase) in a secure manner, without SONLIFE or third parties being able to access it.
SONLIFE shall consider any order delivered as accepted, without any specific complaint, within 5 days following receipt of the goods.
Prices and delivery charges
All prices are in Swiss francs and include VAT. The delivery costs shown in the "basket" section of the order form will be added to the prices indicated.
Delivery
The order is sent to the delivery address indicated by the customer during the ordering process.
Unless special conditions (public holidays, Sundays) are specified at the time of order confirmation, the delivery time is 3 to 5 working days.
The order is sent to the delivery address indicated by the customer during the ordering process. SONLIFE cannot be held responsible for any errors made by the customer in entering the delivery address and for the consequences in terms of late or incorrect delivery. In this context, all actual costs incurred for re-shipment will be at the customer's expense.
SONJI cannot be held responsible for the non-execution of delivery deadlines in the event of strikes, problems with the postal services or delays in the distribution of postal services.
In the event of a delay in delivery of more than three days in relation to the date that we indicate to customers in the dispatch e-mail, we suggest that you check the parcel tracking, and if necessary, that the customer inform us of this delay by contacting us by e-mail at the following address: contact@sonlife.ch.
We will then contact the Post Office, our carrier or delivery company in order to open an investigation.
An investigation by the Post Office may take up to 21 working days maximum from the date it is opened.
If the order is found during this period, it will be sent immediately to the customer's home address. If, on the other hand, the order is not found at the end of the 21 working day investigation period, the Post Office will consider the parcel as lost. It is only at the end of this period that we will be able to send the customer a replacement product, at our expense.
If the product(s) ordered are no longer available at that time, we will reimburse the customer for the cost of the products lost in transit.
Any anomaly concerning the delivery (expired date, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.
In the case of a parcel sent by the Post Office, if the parcel arrives open or damaged (in particular with the presence of the yellow "La Poste" tape) it is essential that the customer has the postman or the Post Office establish a "report" so that SONLIFE can open an investigation and a compensation procedure.
Loss or theft of the parcel
La Poste offers a service called "Insurance against loss and theft" which instructs the postman to hand-deliver the parcel to the person indicated on the address, thereby guaranteeing delivery and, in the event of absence, prohibiting the postman from depositing the parcel in the letterbox (thus preventing parcel theft).
If the Customer does not select this option during the SONLIFE sales process, the postman may, if the Customer is absent at the time of delivery, deposit the parcel in the parcel compartment of the letterbox.
Consequently, it is absolutely impossible for either the Post Office or us to receive a complaint and carry out an investigation in the event of non-receipt of the parcel, theft or deterioration of its contents.
Our work is limited to transmitting the tracking number to the customer, which will enable them to check that the parcel has been sent and has arrived at the address indicated. After this stage, WE DISCLAIM ALL RESPONSIBILITY and any claim for DAMAGE, THEFT OR NON-RECEPTION.
This is a risk that the customer takes deliberately, with full knowledge of the facts.
Refunds
Refunds are only available on our various packs and unopened bottles. There are no returns or refunds for single bottles.
SONLIFE's guarantee is limited to returning the product, exchanging it or refunding the price, provided that the customer complies with the conditions and deadlines indicated in the following paragraph.
In the event of an order error on the part of SONLIFE, the order may be returned after approval by our after-sales service. SONLIFE will cover the cost of returning the goods.
Refund procedure
Refunds are only valid for packaged offers.
In the event of defects, refunds are valid for a maximum of 7 days after the customer has received the order. The order must be checked within the 5-day period mentioned.
Once the parcel has been collected, the customer has 5 days to return the order. For the return to be accepted, the customer must return all the bottles in the pack.
One of the bottles in the pack may be opened, but the remaining bottles must not have been opened.
Customers must send an e-mail to contact@sonlife.ch explaining the reasons for their return.
The customer must return the order by post or any other carrier. They will then be reimbursed (excluding delivery costs) within a maximum of 15 days using the payment method used at the time of purchase.
Right of return
In Switzerland, no right of return is officially provided for by law if no defect is found; only art. 197 and following of the Swiss Code of Obligations on sales contracts is applicable.
Nevertheless, SONLIFE authorises certain returns under the conditions listed above. SONLIFE does not have to justify the acceptance or refusal of a return. The return of goods is at SONLIFE's discretion and does not give rise to any legal claims.
If a return is accepted, the customer shall bear the costs of the return as well as the delivery costs.
All planned returns must be sent back within 5 working days (Saturday is considered a working day) of the day on which the return is accepted.
Products listed as part of a special offer are neither refundable nor exchangeable.
Out of stock
Products that are out of stock are precisely indicated on the SONLIFE website, in the summary preceding your order confirmation and in your confirmation e-mail.
However, the quantity of products available in stock is not calculated in real time, and it is possible that several users of the site may order the same product at the same time.
Order cancellation and modification
You have the option of cancelling or modifying your order as long as payment for your purchases has not been confirmed (order confirmation e-mail).
For orders subject to invoicing, the modification is possible as long as the parcel has not been sent.
SONLIFE also reserves the right to cancel the order in the event of a previous dispute, resolved or not, arising from a previous order(s), whatever the cause or origin.
Acceptance of conditions
When placing an order, the customer acknowledges that he/she has read the conditions set out in this section and expressly declares that he/she accepts them. The present conditions of use govern the contractual relationship between SONLIFE and its customer, both parties accepting them unreservedly.