Out of stock
Out-of-stock products are precisely indicated on the SONLIFE website, during the summary preceding your order confirmation and on your confirmation e-mail.
However, the calculation of the quantity of products available in stock is not carried out in real time, and it is possible that several users of the site come to order the same product at the same time.
Cancellation and modification of the order
You have the option of canceling or amending your order as long as payment for your purchases has not been confirmed (order confirmation email).
For orders under invoices, the modification is possible as long as the package is not sent.
SONLIFE also reserves the right to cancel the order in the event of a previous dispute, resolved or not, arising during previous order(s) and this, whatever the cause or origin.
Loss or theft of the package
La Poste offers a service called "Insurance against loss and theft" instructing the postman to deliver the package by hand to the person indicated on the address, thereby guaranteeing delivery and, in the event of absence, prohibiting the postman to deposit the parcel in the mailbox (thus avoiding theft of parcels).
If the customer does not select this option in the sales process on SONLIFE, the postman may, in the event of the customer's absence during delivery, deposit the package in the package compartment of the mailbox.
Therefore, it is absolutely not possible for the Post Office or for us to receive a complaint and to carry out an investigation in the event of non-receipt of the package, theft or deterioration of its contents.
Our work is limited to transmitting the tracking number to the customer, which will allow him to verify that the package has been sent and has arrived at the address indicated. After this step, WE DECLINE ALL RESPONSIBILITY and any claim for DETERIORATION, THEFT OR NON-RECEPTION.
It is a risk that the customer takes deliberately, in full knowledge of the facts.
Refund
Refunds are only valid on our different packs and unopened bottles. There is no return or refund possible for the purchase of single bottles.
SONLIFE's guarantee is limited to the return of the product, its exchange or the refund of the price, provided that the customer complies with the conditions and deadlines indicated in the following paragraph.
If there is an order error on the part of SONLIFE, the order may be returned after agreement with our after-sales service. The shipping costs related to the return of the goods will be borne by SONLIFE.
Refund procedure
Refund is only valid for pack offers.
In the event of the presence of defects, refunds are valid for a maximum of 7 days after the customer has received his order. The control of the order must be made within the period of 5 days mentioned.
Once his package has been collected, the customer has a period of 5 days to return his order. For his return to be accepted, the customer must return all the bottles in his pack.
One of the bottles in his pack has the right to be opened, the remaining bottles must not have been opened.
The customer must send an email to contact@sonlife.ch and explain the reasons for his return.
The customer must return his order via the post office or any other carrier. It will then be refunded (excluding delivery costs) within 15 days maximum on the means of payment made during the purchase.
Right of return
In Switzerland, no right of return is officially provided for by law if no defect is found; only art. 197 and following of the Swiss Code of Obligations on sales contracts is applicable.
Nevertheless, SONLIFE authorizes certain returns under the conditions listed above. SONLIFE does not have to justify either the acceptance or the refusal of a return. The return of goods takes place at the pleasure of SONLIFE and does not give rise to any legal claim.
If a return of goods is accepted, the customer must assume the return costs as well as the delivery costs.
All scheduled returns must be returned within 5 business days (Saturday is considered a business day) from the day the return is accepted.
The products appearing from a special offer are neither refundable nor exchangeable.
