Shipping policy

Prices and delivery charges

All prices are in Swiss francs and include VAT. The delivery costs shown in the "shopping basket" section of the order form will be added to the prices shown.

Delivery

The order is sent to the delivery address indicated by the customer during the ordering process.

Unless special conditions (public holidays, Sundays) are specified at the time of order confirmation, the delivery time is 3 to 5 working days.

The order is sent to the delivery address indicated by the customer during the ordering process. SONLIFE cannot be held responsible for any errors made by the customer in entering the delivery address and for the consequences in terms of late or incorrect delivery. In this context, all actual costs incurred for re-shipment will be at the customer's expense.

SONJI cannot be held responsible for the non-execution of delivery deadlines in the event of strikes, problems with the postal services or delays in the distribution of postal services.

In the event of a delay in delivery of more than three days in relation to the date that we indicate to customers in the dispatch e-mail, we suggest that you check the parcel tracking, and if necessary, that the customer inform us of this delay by contacting us by e-mail at the following address: contact@sonlife.ch.

We will then contact the Post Office, our carrier or delivery company in order to open an investigation.

A Post Office investigation may take up to 21 working days maximum from the date it is opened.

If the order is found during this period, it will be sent immediately to the customer's home address. If, on the other hand, the order is not found at the end of the 21 working day investigation period, the Post Office will consider the parcel as lost. It is only at the end of this period that we will be able to send the customer a replacement product, at our expense.

If the product(s) ordered are no longer available at that time, we will reimburse the customer for the cost of the products lost in transit.

Any anomaly concerning the delivery (expired date, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.

In the case of a parcel sent by the Post Office, if the parcel arrives open or damaged (in particular with the presence of the yellow "La Poste" tape) it is essential that the customer has the postman or the Post Office establish a "report" so that SONLIFE can open an investigation and a compensation procedure.